applylab Terms and Conditions

Effective date: 2 August 2026. Last updated: 2 August 2026.

These Terms and Conditions ("Terms") govern your access to and use of applylab ("the Service"), operated by Tia Julian trading as applylab (ABN 13 773 414 916) ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to use the Service.

2. The Service

applylab is a tool that helps you create resumes and cover letters tailored to a job, using information you provide and confirm. It is designed to assist you. It does not act as your agent, careers adviser, or employer, and it does not guarantee any particular result.

3. Your account

You are responsible for the activity on your account and for keeping your login details secure. You must give us accurate account information and keep it up to date. Tell us promptly if you believe your account has been accessed without your permission.

4. Your information and its accuracy

You retain ownership of the information, documents, and content you provide to or create with the Service. You are responsible for the accuracy, completeness, and truthfulness of everything you enter, including your work history, qualifications, and any figures. The Service is built to use only information you provide or confirm and not to fabricate details, but you must review every resume, cover letter, and other output before you rely on it, use it, or send it to anyone. Where you provide another person's information (for example a referee), you confirm you are entitled to provide it for this purpose.

5. AI-generated content

Content produced by the Service is generated using artificial intelligence and may contain errors, omissions, or inaccuracies. We do not warrant that any output is accurate, complete, suitable for a particular application, or that it will be accepted by, or pass, any particular applicant tracking system or recruiter. You are responsible for checking and editing any output before use.

6. No guarantee of outcomes

We do not promise or guarantee that using the Service will result in job interviews, job offers, employment, or any other outcome. Any examples or results described on the Service are illustrative only and are not a promise of results for you.

7. Acceptable use

You agree not to: use the Service unlawfully or for an unlawful purpose; attempt to gain unauthorised access to the Service or its systems; interfere with or disrupt the Service; upload content you do not have the right to use; or misuse the Service in a way that could harm us or other users.

8. Intellectual property

You own the content you provide and the documents you generate. We own the Service, including its software, design, features, and branding. These Terms do not transfer any of our intellectual property to you, and you must not copy, modify, or reverse engineer the Service except to the extent the law allows.

9. Plans, pricing, and payment

The Service offers a free tier with limited generations and features, and a paid plan:

• Pro: $19 AUD per month.

Paid plans unlock the features described at the point of purchase. All prices are in Australian dollars and, unless stated otherwise, include any applicable GST. Payments are processed by our payment provider, Stripe; we do not store your full card details. The Pro plan is a subscription that automatically renews each month using your saved payment method until you cancel it. We may change prices from time to time on reasonable notice; a price change will not affect a period you have already paid for.

10. Cancellation and refunds

Subscriptions and one-time purchases are non-refundable except where a refund is required by law. You may cancel your Pro subscription at any time. Cancellation stops future renewals and prevents further charges, but does not entitle you to a refund for the current or any previous billing period, and you will keep Pro access until the end of the period you have already paid for. We do not provide refunds for change of mind or for unused portions of a subscription or of a one-time purchase.

Nothing in this clause or these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where the Australian Consumer Law applies, you may be entitled to a remedy, which may include a refund, despite the paragraph above.

11. Consumer guarantees (Australian Consumer Law)

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service you are entitled to certain remedies, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to anything in these Terms.

12. Disclaimers and limitation of liability

Except for the consumer guarantees and any other rights you have that cannot be excluded by law, and to the maximum extent permitted by law:

• the Service is provided "as is" and "as available", without other warranties;
• we are not liable for any indirect, incidental, special, or consequential loss, or for any loss arising from your reliance on AI-generated content or from your use of, or inability to use, the Service; and
• our total liability to you for any claim connected with the Service is limited, at our option, to resupplying the service or paying the cost of resupply, and in any case will not exceed the total amount you paid us in the 12 months before the claim.

Nothing in these Terms limits any liability that cannot be limited or excluded by law.

13. Privacy

We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please read the Privacy Policy to understand how we collect, use, and disclose your information, including that some information is processed by third parties and may be stored outside Australia.

14. Suspension and termination

We may suspend or terminate your access to the Service if you breach these Terms or use the Service in a way that may cause harm or legal risk. You may stop using the Service and delete your account at any time. Provisions that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will survive.

15. Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date and, where changes are material, take reasonable steps to notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

17. Contact

Questions about these Terms: applylab.support@gmail.com.

This document is built on standard, well-established Australian consumer-law principles, but it is not legal advice; a short review by an Australian lawyer is worth doing before launch, particularly the payment, refund, and liability clauses.